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Jiangxi Songcheng Technology Co., Ltd., since its inception in 2019 within the bustling commercial hub of Zhanggong District, Ganzhou City, has been a beacon of excellence in the export of automotive supplies and accessories. With a deep-rooted commitment to professionalism and sustainable growth, Songcheng proudly holds ISO, BV, and TUV system management certifications, attesting to its unwavering quality and standards.
Boasting a highly adept foreign trade marketing team, Songcheng is further reinforced by robust administrative, financial, and logistical support structures, hallmark traits of a seasoned foreign trade entity. The company fosters enduring partnerships with a multitude of domestic production factories, guaranteeing a steady stream of innovation and supply. With a dedicated team of product development experts, Songcheng stays at the forefront of industry trends, ensuring its offerings consistently meet and exceed the ever-evolving market demands.
Since venturing into the foreign trade arena in 2020, Songcheng Technology has forged strong alliances with numerous regular importers across key markets in Europe, America, Australia, and parts of Southeast Asia, nurturing long-standing and amicable collaborations.
Songcheng Technology's foreign trade services are defined by its unwavering dedication to the tenets of 'honesty, integrity, and responsibility' in all dealings. In the fierce competitive landscape, these guiding principles ensure steadfast and ethical business relationships.
Songcheng is poised to seize business opportunities with boldness and agility in this dynamic era.
1. Are you a trading company or an original factory?
A: We are a diversified cross-border supplier, combining manufacturing and trading since our establishment in June 2019.
2. Where is your company located?
A: We are based in the CBD area of Ganzhou City, Jiangxi, China, conveniently near Shenzhen, Guangzhou, and Xiamen.
3. How do you manage your customer resources?
A: We employ advanced customer management software. This system facilitates efficient customer filing, tracking, targeted marketing, and performance evaluations.
4. Do you have a mature sales management system?
A: Absolutely. We have implemented a robust and time-tested sales management system. It guarantees top-quality service, cost efficiency, prompt delivery, document traceability, and reliable after-sales support.
5. What is your human resource layout?
A: Our vertical management structure spans from the general manager to departments like finance, marketing, sales, product, and comprehensive service. Additionally, we foster horizontal collaboration across these functional areas.
6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are from 9:00 AM to 6:00 PM, Monday to Friday. Our sales managers operate on flexible schedules to cater to our global clientele, typically responding within an hour of receiving inquiries.
7. What kind of certification of company do you have?
A: We hold TUV Rheinland, BV, and ISO9001:2015 management system certifications.
8. What is your company advantage?
A: Our strength lies in our extensive network of long-term, friendly customer relationships worldwide. We boast mature, stable, and deeply integrated supply chains and an effective management system to fulfill customer orders seamlessly.
9. Do you attend any exhibition? Which kind of exhibition?
A: We actively participate in professional industry exhibitions, whether local, national, online, or offline.
10. What kind of orders do you provide with your customers?
A: We cater to wholesale and OEM orders, offering comprehensive one-stop procurement services to meet our customers' needs.
11. Which country is your best sell area?
A: Our primary markets are Australia, the US, and Europe. We are also experiencing significant growth in Africa and Asia.
12. Is any discount for your customers?
A: We offer online and offline promotions during special occasions, such as our company anniversary in June, our founder's birth month in January, and the Alibaba Great Deal Festival in September. During these times, we provide coupons to reward loyal customers and attract new ones.
13. How can you control your quality?
A: We adhere to a meticulous process for product selection. We verify product details with customers during negotiations, our sales managers meticulously document orders, our production team ensures strict compliance, and our quality control team conducts thorough inspections.
14. What is your MOQ?
A: To minimize resource wastage, we offer competitive minimum order quantities. For inventory items, smaller quantities are acceptable.
15. What is your delivery time?
A: The delivery timeline depends on your order size. Generally, it takes between 7 to 15 working days. We ensure proactive communication with our clients throughout the negotiation process to keep you updated.
16. How about your product guarantee?
A: We proudly offer a 12-month guarantee on all our products, ensuring you receive only the highest quality and reliability.
17. How do you deal with complaints from your customers?
A: When a complaint arises, we take immediate and responsible actions to resolve the issue. We request photo or video evidence from the customer to accurately analyze and assess the problem. Following this, we provide the most advantageous solutions tailored to your needs.
18. What is your sample charge?
A: We categorize samples based on the negotiation phase. Generally, we are delighted to offer free samples for market testing, with the customer only covering the shipping costs.
19. What are your payment terms and accepted currencies?
A: We accept various payment methods including T/T and Alibaba Trade Assurance Payment. Our accepted currencies are US Dollar, Euro, and Cross-board RMB.
20. What are your shipping terms?
A: Our main shipping terms include EXW, FOB, CNF, and CIF, providing flexibility and convenience to suit your needs.
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