Portable Electric Tire Inflator Pump for Car

1. Are you a trading company or an original factory?
A: We are a versatile cross-border supplier, established in June 2019, seamlessly integrating manufacturing and trading capabilities.

2. Where is your company located?
A: Our prime location is in the CBD area of Ganzhou city, Jiangxi, China, with close proximity to Shenzhen, Guangzhou, and Xiamen.

3. How do you manage your customer resources?
A: We utilize professional customer management software to efficiently handle customer filing, tracking, marketing, and performance appraisal.

4. Do you have a mature sales management system?
A: Absolutely, we have developed a robust and practical sales management system over the years. This ensures top-notch quality, cost-effectiveness, swift delivery times, document traceability, and dependable after-sales service.

5. What is your human resource layout?
A: Our vertical management workflow spans from the general manager to financial, marketing, sales, product, and comprehensive service departments. We also foster horizontal collaborations among various functional departments.

6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are from 9:00am to 6:00pm, Monday to Friday. Our sales managers operate on flexible schedules to accommodate our global clients. Typically, we respond within an hour of receiving a message.

7. What kind of certification of company do you have?
A: We hold certifications from TUVRheinland, BV, and adhere to the ISO9001:2015 management system.

8. What is your company advantage?
A: We boast a vast network of long-term, friendly clients worldwide, supported by mature and deep cooperative supply chains across the nation. Our effective management system ensures seamless order fulfillment.

9. Do you attend any exhibition? Which kind of exhibition?
A: We seize every opportunity to participate in professional industry exhibitions, both local and national, online and offline.

10. What kind of orders do you provide with your customers?
A: We cater to wholesale and OEM orders, offering a one-stop procurement solution for our clients' diverse needs.

11. Which country is your best sell area?
A: Our primary markets are Australia, the US, and Europe. Additionally, our presence is rapidly expanding in Africa and Asia.

12. Is any discount for your customers?
A: We offer promotions both online and offline during special occasions, such as our company anniversary month in June, the founder's birth month in January, and the great deal festival in September. During these periods, we launch coupon activities to reward loyal customers and attract new ones.

13. How can you control your quality?
A: We implement a rigorous process for product selection, meticulously verifying product information during negotiations. Our sales managers record detailed product information, our production team ensures strict adherence to specifications, and our quality control team conducts thorough inspections.

14. What is your MOQ?
A: To minimize resource wastage, we offer optimal MOQ for clients. For products in stock, small quantities are acceptable.

15. What is your delivery time?
A: The timeline depends on the order size. Typically, delivery is within 7 to 15 working days. Rest assured, we engage in proactive communication with our customers throughout the negotiation process to ensure smooth transactions.

16. What is the guarantee of your product?
A: We offer an unwavering 12-month guarantee for all our products, ensuring peace of mind and customer satisfaction.

17. How do you handle customer complaints?
A: Upon receiving a complaint, we take swift and responsible actions to resolve the issue. We request photo or video evidence from the customer, thoroughly analyze and assess the problem, and then provide the most favorable resolution tailored to the customer's needs.

18. What are your sample charges?
A: Sample charges are determined based on the negotiation stage. Generally, we offer free samples for market testing, with the customer covering the shipping costs.

19. What are your payment terms and accepted currencies?
A: We accept T/T, Trade Assurance payments, and more. The currencies we handle include US dollars, Euros, and cross-border RMB.

20. What are your shipping terms?
A: At Songcheng, we primarily use EXW, FOB, CNF, and CIF shipping terms to best suit our customers' needs.