Automatic Tire Inflator Compressor with Cordless Digital Display

1. Are you a trading company or an original factory?
A: We are a diverse cross-border supplier, established in June 2019, seamlessly integrating both manufacturing and trading.

2. Where is your company located?
A: Our headquarters are in the bustling *** area of Ganzhou city, Jiangxi, China, conveniently near major hubs like Shenzhen, Guangzhou, and Xiamen.

3. How do you manage your customer resources?
A: We utilize advanced customer management software that excels in customer filing, tracking, marketing, and performance evaluation.

4. Do you have a mature sales management system?
A: Absolutely. Our robust and well-established sales management system has been refined over the years to guarantee top-tier quality, competitive costs, swift delivery, meticulous document tracking, and exceptional after-sales service.

5. What is your human resource layout?
A: Our organizational structure features vertical management, spanning from the general manager to departments like finance, marketing, sales, product, and comprehensive service. Additionally, we foster horizontal collaboration among these functional departments.

6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are from Monday to Friday, 9:00 AM to 6:00 PM. Our sales managers work flexible hours to accommodate our global clientele. Typically, we respond to messages within the hour.

7. What kind of certifications does your company hold?
A: We are accredited with TUV Rheinland, BV, and ISO9001:2015 management system certifications.

8. What is your company's advantage?
A: We boast a vast network of longstanding, friendly customers worldwide. Our stable and mature cooperative supply chains span the nation, supported by an effective management system that ensures order fulfillment.

9. Do you attend any exhibitions? Which kind of exhibitions?
A: We seize every opportunity to attend professional industry exhibitions, whether local, national, online, or offline.

10. What kind of orders do you provide to your customers?
A: We handle both wholesale and OEM orders. Additionally, we offer one-stop procurement services to meet our customers' comprehensive needs.

11. Which country is your best-selling area?
A: Our primary markets include Australia, the US, and Europe. Meanwhile, our presence is rapidly expanding in regions such as Africa and Asia.

12. Do you offer any discounts for your customers?
A: Yes, we hold promotional activities both online and offline during special occasions like our company anniversary in June, our founder's birth month in January. During these periods, we often launch coupon activities to reward loyal customers and attract new ones.

13. How do you control your quality?
A: Our rigorous quality control process begins with thorough product information verification during negotiations. Sales managers meticulously record order details, our product team ensures precision during production, and our quality control team conducts final inspections.

14. What is your MOQ?
A: To minimize resource wastage, we offer the most suitable MOQ for our customers. For in-stock products, we accept small quantities.

15. What is your delivery time?
A: The delivery timeline is contingent upon the order specifics, typically ranging from 7 to 15 working days. We commit to maintaining proactive communication with our clients throughout the negotiation process.

16. How about your product guarantee?
A: We offer an unwavering 12-month guarantee on all our products.

17. How do you deal with complaints from your customers?
A: In the event of a complaint, we adopt a proactive and accountable approach to resolution. We request photo or video evidence from our customers to accurately assess the issue. Following a thorough analysis, we provide the most advantageous solutions to our clients.

18. What is your sample charge?
A: We categorize samples based on the negotiation phase. Generally, we are delighted to offer free samples for market testing, with the customer only responsible for the shipping costs.

19. What are your payment terms and accepted currencies?
A: We accept T/T, among others. The accepted currencies include US Dollar, Euro, and cross-border RMB.

20. What are your shipping terms?
A: At Songcheng, we primarily operate under EXW, FOB, CNF, and CIF shipping terms.