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Established in 2019, Jiangxi Songcheng Technology Co., Ltd. is strategically located in the bustling commercial hub of Zhanggong District, Ganzhou City. Specializing in the export of high-quality automotive supplies and accessories, Songcheng prides itself on its professional approach and unwavering commitment to long-term growth. Our dedication to excellence is evidenced by our successful attainment of ISO, BV, and TUV system management certifications.
At Songcheng, we boast a highly skilled foreign trade marketing team complemented by robust administrative, financial, and logistical support teams, hallmark features of a seasoned foreign trade enterprise. Our company has fostered long-standing alliances with numerous domestic factories, ensuring a steady stream of innovative products. With a keen eye on industry trends, our professional product development team is adept at meeting the ever-evolving demands of the market.
Since embarking on our foreign trade journey in 2020, Songcheng Technology has cultivated fruitful relationships with a multitude of regular importers across key markets in Europe, America, Australia, and Southeast Asia. These partnerships are characterized by their longevity and mutual trust, underscoring our commitment to sustainable business practices.
Songcheng Technology takes pride in its undefined foreign trade services. In an increasingly competitive landscape, we steadfastly adhere to our core principles of 'honesty, integrity, and responsibility' in all our business dealings, ensuring that these values permeate every relationship we build.
In this dynamic era, Songcheng is poised to ambitiously seize emerging business opportunities.
1. Are you a trading company or an original factory?
A: We are a highly specialized cross-border supplier, established in June 2019 as a seamless integration of manufacturing and trading.
2. Where is your company located?
A: Our company is situated in the bustling CBD area of Ganzhou City, Jiangxi, China, conveniently near major hubs like Shenzhen, Guangzhou, and Xiamen.
3. How do you manage your customer resources?
A: We utilize advanced customer management software, which greatly aids in customer filing, tracking, marketing, and performance evaluation.
4. Do you have a mature sales management system?
A: Absolutely, we have established a robust and mature sales management system over the years. This ensures top-notch quality, reasonable costs, swift delivery times, meticulous document tracking, and dependable after-sales service.
5. What is your human resource layout?
A: Our workflow is vertically managed from the general manager to departments such as finance, marketing, sales, product, and comprehensive service. We also incorporate horizontal collaboration among these departments.
6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are from 9:00 AM to 6:00 PM, Monday to Friday. However, our sales managers operate on flexible schedules to cater to our global clientele. Typically, we respond to messages within an hour of receipt.
7. What kind of certification of company do you have?
A: We hold certifications from TUVRheinland, BV, and comply with the ISO9001:2015 management system standards.
8. What is your company advantage?
A: We boast a vast network of long-term, friendly customers worldwide, stable and deep-rooted cooperative supply chains nationwide, and an efficient management system to fulfill our customers' orders.
9. Do you attend any exhibition? Which kind of exhibition?
A: We seize every opportunity to attend professional industry exhibitions, both locally and nationally, whether online or offline.
10. What kind of orders do you provide with your customers?
A: We offer wholesale and OEM orders to our customers. We also provide one-stop procurement solutions to meet our customers' needs.
11. Which country is your best sell area?
A: Our primary markets are Australia, the US, and Europe. Additionally, our business is rapidly growing in other regions such as Africa and Asia.
12. Is any discount for your customers?
A: We conduct promotional activities both online and offline during special occasions, such as our company anniversary in June, the founder's birth month in January. During these times, we offer coupons to reward loyal customers and attract new ones.
13. How can you control your quality?
A: We have a stringent process for product selection. We meticulously verify product details during negotiations, our sales managers accurately record orders, our product team ensures strict adherence to specifications, and our quality control team conducts thorough inspections.
14. What is your MOQ?
A: To prevent resource wastage, we offer optimal MOQs to our customers. For products in stock, small quantities are acceptable.
15. What is your delivery time?
A: The delivery time depends on the order size. Typically, it ranges from 7 to 15 working days. We ensure proactive communication with our customers during negotiations to keep them informed and satisfied.
16. How about your product guarantee?
A: We offer an unwavering 12-month guarantee for all our products, showcasing our commitment to quality and customer satisfaction.
17. How do you deal with complaints from your customers?
A: When a complaint arises, we take immediate and responsible actions to resolve it. We request photo or video evidence from the customer to help us analyze and diagnose the issue. Our aim is to provide the most favorable solutions tailored to the customer's needs.
18. What is your sample charge?
A: We categorize samples based on the negotiation stages. Generally, we are willing to offer free samples for market testing, with the customer only needing to cover the shipping costs.
19. What are your payment terms and which currencies do you accept?
A: We accept payments via T/T and other methods. We accept US dollars, Euros, and cross-border RMB transactions to facilitate our global clientele.
20. What are your shipping terms?
A: Jiangxi Songcheng primarily adopts EXW, FOB, CNF, and CIF shipping terms to provide flexibility and convenience for our customers.
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