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Jiangxi Songcheng Technology Co., Ltd., established in 2019 and strategically located in the bustling commercial hub of Zhanggong District, Ganzhou City, stands at the forefront of exporting premium automotive supplies and accessories. Demonstrating unparalleled professionalism and a steadfast commitment to sustainable growth, Songcheng has proudly acquired prestigious certifications, including ISO, BV, and TUV system management certifications.
Songcheng boasts an elite foreign trade marketing team, complemented by robust administrative, financial, and logistical support teams emblematic of established foreign trade enterprises. The company has forged enduring, amicable partnerships with numerous domestic production factories, ensuring a consistent and innovative product supply. Our seasoned product development experts stay abreast of industry trends, enabling us to meet the ever-evolving market demands with precision and agility.
Since embarking on its foreign trade journey in 2020, Songcheng Technology has cultivated strong relationships with numerous regular importers across prominent markets in Europe, America, Australia, and parts of Southeast Asia, fostering long-term, friendly cooperation. Songcheng Technology's foreign trade services are defined by our unwavering adherence to the principles of 'honesty, integrity, and responsibility' in every business relationship, distinguishing us in an increasingly competitive landscape.
Songcheng is poised to boldly seize business opportunities in this dynamic era.
1. Are you a trading company or an original factory?
A: We are a versatile cross-border supplier, officially registered in June 2019. We seamlessly integrate manufacturing and trading to provide an all-encompassing service.
2. Where is your company located?
A: Our headquarters is strategically located in the CBD area of Ganzhou city, Jiangxi, China, with close proximity to major cities like Shenzhen, Guangzhou, and Xiamen.
3. How do you manage your customer resources?
A: Utilizing state-of-the-art customer management software, we expertly handle customer filing, tracking, marketing, and performance appraisal for optimal service.
4. Do you have a mature sales management system?
A: Absolutely! We've established a robust and comprehensive sales management system over the years. It ensures top-notch quality, competitive pricing, swift delivery, meticulous documentation, and dependable after-sales service.
5. What is your human resource layout?
A: Our organization boasts a vertical management workflow, from the general manager to departments of finance, marketing, sales, products, and comprehensive services. Additionally, we facilitate horizontal collaboration across all functional departments.
6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are Monday to Friday, from 9:00 AM to 6:00 PM. Sales managers operate with flexible hours to cater to our global clientele, typically responding within an hour of receiving messages.
7. What kind of certification of company do you have?
A: We are accredited with TUVRheinland, BV, and ISO9001:2015 management system certifications.
8. What is your company advantage?
A: Our extensive network of long-term, loyal customers spans the globe. We maintain stable, deep-rooted supply chain partnerships nationwide and have an effective management system to fulfill orders promptly.
9. Do you attend any exhibition? Which kind of exhibition?
A: We eagerly participate in a variety of professional industry exhibitions, both local and national, as well as online and offline events.
10. What kind of orders do you provide with your customers?
A: We offer wholesale and OEM orders, providing a one-stop procurement solution tailored to our customers' needs.
11. Which country is your best sell area?
A: Our key markets include Australia, the US, and Europe, with growing business in Africa and Asia.
12. Is any discount for your customers?
A: We host promotional events both online and offline during special occasions like our company anniversary in June, the founder's birth month in January, and major sales festivals in September. These promotions include coupon rewards for both loyal and new customers.
13. How can you control your quality?
A: We employ a meticulous process to ensure top-quality products. This involves thorough negotiation with customers, precise order recording, strict product manufacturing, and detailed inspections by our quality control team.
14. What is your MOQ?
A: To minimize resource wastage, we offer optimal MOQ for our customers. For in-stock products, small quantities are acceptable.
15. What is your delivery time?
A: Delivery timelines can vary based on the order size. Typically, our lead time is between 7 to 15 working days. We ensure proactive and transparent communication with our clients throughout the negotiation process.
16. How robust is your product guarantee?
A: We confidently offer a comprehensive 12-month guarantee on all our products.
17. How do you address customer complaints?
A: When a complaint arises, we take immediate and responsible actions to resolve the issue. We require customers to provide photographic or video evidence, which we carefully analyze to determine the problem. We then offer the most favorable solutions for the customer.
18. What are your sample charges?
A: We categorize samples based on negotiation stages. Generally, we are pleased to offer free samples for market testing, with customers only responsible for the shipping costs.
19. What payment terms and currencies do you accept?
A: We accept T/T, MIC Trade Assurance payments, etc. The accepted currencies include US Dollar, Euro, and cross-border RMB.
20. What are your shipping terms?
A: At Songcheng, we primarily adhere to EXW, FOB, CNF, and CIF shipping terms.
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