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Jiangxi Songcheng Technology Co., Ltd., established in 2019 and strategically situated in the bustling commercial hub of Zhanggong District, Ganzhou City, is a pioneer in the export of premium automotive supplies and accessories. With a profound level of expertise and an unwavering commitment to sustainable growth, Songcheng has proudly secured ISO, BV, and TUV system management certifications, underscoring its dedication to quality and excellence.
Songcheng boasts a highly skilled foreign trade marketing team and robust administrative, financial, and logistical support divisions, epitomizing the efficiency of mature foreign trade enterprises. The company has forged enduring partnerships with numerous domestic production factories, guaranteeing a reliable and innovative product supply. With a team of seasoned product developers, Songcheng meticulously tracks industry trends to adeptly cater to the evolving and sophisticated market demands.
Since the official launch of its foreign trade operations in 2020, Songcheng Technology has cultivated strong relationships with a multitude of regular importers from key markets across Europe, America, Australia, and select Southeast Asian regions, fostering long-term, amicable collaborations.
Songcheng Technology's foreign trade services are founded upon a steadfast principle of 'honesty, integrity, and responsibility' in all business dealings. Amidst the ever-competitive landscape, this guiding principle remains at the core of the company's operations.
Songcheng is poised to audaciously seize burgeoning business opportunities in the modern era, propelling forward with vision and vigor.
1. Are you a trading company or an original factory?
A: We are a diversified cross-border supplier, established in June 2019, combining both manufacturing and trading expertise.
2. Where is your company located?
A: We are strategically positioned in the CBD area of Ganzhou city, Jiangxi, China, conveniently close to Shenzhen, Guangzhou, and Xiamen.
3. How do you manage your customer resources?
A: We utilize advanced customer management software, which is instrumental in customer profiling, tracking, marketing, and performance evaluation.
4. Do you have a mature sales management system?
A: Yes, we have developed a robust and practical sales management system over the years. This ensures top-notch quality, reasonable pricing, swift delivery, meticulous document tracking, and dependable after-sales service.
5. What is your human resource layout?
A: Our organizational structure features vertical management from the general manager down to the financial, marketing, sales, product, and comprehensive service departments, complemented by horizontal collaboration among these functional areas.
6. What are your working hours? How long will I wait for a response?
A: Our office hours are 9:00 am to 6:00 pm, Monday to Friday. Our sales managers adopt flexible hours to accommodate our global clients and typically respond within an hour of receiving a message.
7. What certifications does your company hold?
A: We are certified by TUVRheinland, BV, and ISO9001:2015 management system standards.
8. What sets your company apart?
A: We boast a vast network of long-term global clients, stable and mature cooperative supply chains, and an efficient management system for fulfilling orders to client satisfaction.
9. Do you attend any exhibitions? If so, which ones?
A: We seize every opportunity to attend professional industry exhibitions, whether local, national, online, or offline.
10. What types of orders do you offer to your customers?
A: We offer wholesale and OEM orders, providing a one-stop procurement solution for our clients.
11. Which countries are your top sales regions?
A: Our primary markets are Australia, the US, and Europe, with significant growth in Africa and Asia as well.
12. Do you offer any discounts for your customers?
A: We hold promotional activities during significant occasions, such as our company anniversary in June, the founder's birth month in January. During these times, we offer coupon rewards to loyal customers and attract new ones.
13. How do you ensure quality control?
A: We follow a stringent process for product selection, detailed verification with customers during negotiations, precise order recording by sales managers, rigorous production by product teams, and thorough inspection by quality control.
14. What is your Minimum Order Quantity (MOQ)?
A: To avoid resource waste, we offer the most favorable MOQ for customers. For in-stock items, small quantities are acceptable.
15. What is your delivery time?
A: The delivery time is contingent upon the order size. Typically, it ranges from 7 to 15 working days. We are committed to maintaining open and positive communication with our customers throughout the negotiation process.
16. How about your product guarantee?
A: We proudly offer a 12-month guarantee on all our products, ensuring quality and reliability.
17. How do you deal with complaints from your customers?
A: When a complaint arises, we respond with prompt and responsible actions to resolve the issue. We require photo or video evidence from our customers to accurately assess and diagnose the problem. Following our analysis, we provide the most advantageous solutions to meet our customers' needs.
18. What is your sample charge?
A: We categorize samples based on the negotiation stages. Generally, we are pleased to offer complimentary samples for market testing, with the customer covering the shipping costs.
19. What are your payment terms and which currencies do you accept?
A: We accept various payment methods including T/T . Our accepted currencies are USD, Euro, and cross-border RMB.
20. What are your shipping terms?
A: At Songcheng, we primarily use EXW, FOB, CNF, and CIF shipping terms to meet our customers' diverse needs.
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