| Customization: | Available |
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| After-sales Service: | Yes |
| Warranty: | 1 Years |
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| Item No | AC007 |
| Material | Alloy |
| Product size | 172*70*55mm |
| Product weight | Gross weight of wired model 705g, gross weight of wireless model 885g |
| Packing quantity | 20PCS/CTN |
| lumen value of LED light | 20LM |
| Charging time | 3-5 hours |
| Maximum charging current | 12.6v/1a |
| Use temperature | -20ºC~60ºC |
1. Are you a trading company or an original factory?
A: We are a multispecialty cross-border supplier, registered in June 2019 as an integration of manufacturer and trading.
2. Where is your company located?
A: We are located in the CBD area of Ganzhou city in Jiangxi China, near to Shenzhen, Guangzhou and Xiamen.
3. How do you manage your customer resources?
A: We use professional customer management software. It is very helpful for customer filing, tracking, marketing and performance appraisal.
4. Do you have a mature sales management system?
A: Yes, We have set a practical and mature sales managment system for years. It helps us to ensure the best quality, reasonable cost, fast delivery time, traceable filing of documents and reliable after-sale service.
5. What is your human resource layout?
A: We have vertical management workflow from general manager to financial department, marketing department, sales department, product department and comprehensive service department. We also deploy horizontal collaborations management between previous functional departments.
6. What is your working time? How long do I need to wait for your answer?
A: From Monday to Friday, our working time in office is between 9:00am to 18:00pm. Our sales managers adopt flexible working hours in accordance with our customers all over the world. Since the time you send us messages, we usually response to it in the hour.
7. What kind of certification of company do you have?
A: TUVRheinland, BV and ISO9001:2015 management system certification.
8. What is your company advantage?
A: We have a big number of long-term and friendly customers woldwide. We have mature, stable and deep cooperative supply chains nationwide.We have effective management system to fullfill orders for our customers.
9. Do you attend any exhibition? Which kind of exhibition?
A: We take every opportunity to visit any professional industry exhibitions, local or national, online or offline exhibitions.
10. What kind of orders do you provide with your customers?
A: We provide our customers with wholesale orders and OEM orders. We are capable of one stop procurement for our customers once they need.
11. Which country is your best sell area?
A: Currently Australia, US and Europe are our most favorable markets. Our business in other markets like Africa and Asia is upsurging,too.
12. Is any discount for your customers?
A: We have promotion activities online and offline on some occassions, for example, our company aniversary month June, the birth month of our company founder Januray, the Alibaba great deal festival in September. In these months, we usually launch cupon activity reward our old customers and attract new customers.
13. How can you control your quality?
A: We have rigorous process for determing the adopted products. We check carefully the product information with customers when negotiating, our sales managers record the order with clear product information, our product colleagues finish the product strictly and finally our quality control colleauges inspect the product carefully.
14. What is your MOQ?
A: To avoid resources wasting, we offer the best MOQ for customers. For products with inventory, small quantity is OK.
15. What is your delivery time?
A: It depends on order. Usually in 7 to 15 working days. We will positively communicate with customers when negotiating with clients.
16. How about your product guarantee?
A: We promise 12-month guarantee for all products.
17. How do you deal with complaint from your customers?
A: When the complaint happens, we will take positive and responsible actions to solve the problem. We need picture or video materials from customers. Then we will analyze and judge the problem. And then we will give customers the best favourable solutions.
18. What is your sample charge?
A: We classify samples according to the stages of negotiation. In principle, we are willing to provide customers free samples for market test and our customer just need to bear the shipping cost for the sample.
19. What is your payment terms and currency accepted?
A: T/T, Alibaba TradeSurrance payment,etc. We accept US dollor, Euro and cross-board RMB.
20. What is your shipping terms?
A: EXW, FOB, CNF and CIF are mainly adopted in Songcheng.
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