Portable 2-in-1 Cordless Air Compressor Jump Starter

1. Are you a trading company or an original factory?
A: We are a versatile cross-border supplier, officially registered in June 2019. Our operations seamlessly integrate both manufacturing and trading capabilities.

2. Where is your company located?
A: We are strategically situated in the Central Business District of Ganzhou city, Jiangxi, China. Our prime location offers proximity to major hubs like Shenzhen, Guangzhou, and Xiamen.

3. How do you manage your customer resources?
A: We utilize a sophisticated customer management software. This technology streamlines customer filing, tracking, marketing initiatives, and performance appraisals, ensuring optimal customer relationship management.

4. Do you have a mature sales management system?
A: Yes, we have established a robust and mature sales management system over the years. This system guarantees superior quality, competitive costs, prompt delivery, traceable documentation, and dependable after-sales service.

5. What is your human resource layout?
A: Our human resource structure features a vertical management workflow, extending from the general manager to departments of finance, marketing, sales, product development, and comprehensive services. Additionally, we practice horizontal collaboration across these functional departments.

6. What is your working time? How long do I need to wait for your answer?
A: Our office hours are from 9:00 AM to 6:00 PM, Monday through Friday. However, our sales managers adopt flexible working hours to cater to our global clientele. Typically, we respond to inquiries within an hour of receipt.

7. What kind of certification of company do you have?
A: Our company holds prestigious certifications including TUVRheinland, BV, and ISO9001:2015 management system certification.

8. What is your company advantage?
A: Our strengths lie in our extensive and loyal customer base worldwide, stable and deep-rooted cooperative supply chains across the nation, and an effective management system that ensures seamless order fulfillment.

9. Do you attend any exhibition? Which kind of exhibition?
A: Yes, we proactively participate in various professional industry exhibitions, whether local, national, online, or offline, seizing every opportunity to stay at the forefront of industry trends.

10. What kind of orders do you provide with your customers?
A: We offer wholesale and OEM orders to our customers. Additionally, we provide a one-stop procurement service to meet all customer needs.

11. Which country is your best sell area?
A: Our primary markets are Australia, the US, and Europe. However, our business is experiencing significant growth in emerging markets such as Africa and Asia.

12. Is any discount for your customers?
A: We run promotional activities both online and offline during special occasions such as our company anniversary in June, the founder's birth month in January, and the Great Deal Festival in September. During these times, we offer coupons to reward our loyal customers and attract new ones.

13. How can you control your quality?
A: We adhere to a meticulous quality control process. This includes confirming product details with customers, maintaining clear order records by our sales managers, ensuring strict compliance during production, and conducting thorough inspections by our quality control team.

14. What is your MOQ?
A: To minimize resource wastage, we offer the best MOQ for our customers. For products in inventory, we can accommodate smaller quantities.

15. What is your delivery time?
A: The delivery time varies based on the order. Generally, it takes between 7 to 15 working days. We are committed to proactive communication and will ensure we keep our clients informed throughout the negotiation process.

16. How about your product guarantee?
A: We proudly offer a comprehensive 12-month guarantee on all of our products, ensuring peace of mind and satisfaction.

17. How do you deal with complaints from your customers?
A: In the event of a complaint, we act swiftly and responsibly to resolve the issue. We ask customers to provide pictures or video evidence, which allows us to accurately assess and address the problem. Our goal is to provide the most favorable solutions to our customers.

18. What is your sample charge?
A: We offer samples at different stages of negotiation. Principally, we are more than willing to provide free samples for market testing, with the customer only needing to cover the shipping costs.

19. What are your payment terms and accepted currencies?
A: We accept various payment methods including T/T and Trade Assurance payments. We welcome transactions in US Dollars, Euros, and cross-border RMB.

20. What are your shipping terms?
A: At Songcheng, we primarily use EXW, FOB, CNF, and CIF shipping terms to best meet our customers' needs.